Our Purpose & Values
Our Purpose & Values.
LWI Bank always endeavours to develop and adopt corporate values which anchor a culture and public image of a responsible and reputable financial institution. Our brand purpose is to always put its customers, partners and all stakeholders at the heart of our business. We are poised to standardise customer experience and excellence in financial solutions across America, Europe and Asia, in consonance with our brand vision “To be the partner of first choice in building your future”. Our values work together towards ensuring that LWI Bank’s customers have a unique experience at every touch point with the Bank. It is the bank’s prerogative to ensure that its customers recognize them as being professional and ethical. The Bank also remains committed to superior return on investment. Our leadership aims to drive inspiring vision, empowering people, mentoring and guiding true commitment, enabling growth, integrity and communication.
We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver, with discipline and passion. We believe everything we do for clients, employees and the communities we serve is built on a solid foundation that delivers for shareholders.
Trust the team
We believe that the best outcomes are achieved when people work together across the entire company. We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe when we work together, we best meet the full needs of our clients.
Realize the power of our people
We want our employees to reach their full potential. We believe that diverse backgrounds and experiences make us stronger. We respect every individual and value our differences - in thought, style, culture, ethnicity and experience.
Act responsibly
We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people’s lives every day. We strive for decisions that are clear, fair, and grounded in the principles of shared success, responsible citizenship, and community building.
Customer First
We place the customers’ interests first and act sincerely in protecting their interests.
AccountabilityWe accept responsibility for our actions, execute our work diligently and in a transparent manner.
ProfessionalismWe always behave with dignity, show respect and courtesy to all our stakeholders, and comply with applicable rules, regulations and professional standards.
IntegrityWe commit to interact actively, with honesty, candour, fair dealing and truthfulness in all business affairs.
CompetenceWe acknowledge the need to attain and maintain requisite knowledge, skills and abilities for rendering excellent customer service.
InnovationWe look for technology to create value for our customers by offering tailor-made products and services. We encourage and reward creativity for ideas that make a difference in our customers and/or employees’ lives.
TeamworkWe contribute and make decisions for the success of LWI bank as well as complement each other, and build synergies to attain the Bank’s vision and goals. Furthermore, we strive for a workplace where opportunity, openness, enthusiasm, diversity, collaboration and a sense of purpose combine to provide a rewarding professional experience that promotes fairness, dignity and respect for all employees.
